What if I require roadside assistance?

If you require roadside service, we partner with Maui Taxi Service to provide you with immediate assistance.  Simply call (808)280-4409, and you will be chauffeured to our office, where you will receive a replacement vehicle. 

What services are included in the Roadside Assistance?

For those customers that want extra peace of mind, we offer the option to purchase our roadside assistance for an $8 per day fee.

• Lockout Service : Gain entry when keys are locked inside the vehicle.
• Jump-Start:  The batteries in our vehicles are changed regularly and part of routine maintenance.  If your vehicle experiences battery failure, we’ll provide a jump-start.
• Flat Tire Assistance or Tire Replacement: We’ll replace a flat or damaged tire with the spare, or get the car towed to the nearest service facility. (Please note that the renter might incur the cost of the tire repair or replacement, depending upon the circumstances.)
• Fuel Delivery:  Run out of gas? We’ll deliver 3 gallons of fuel to your location, stat!

What is the procedure in case of mechanical failure?

Mechanical problems can happen,  even to a brand-new car.   In case of mechanical issues, we will replace your vehicle immediately.  Our Roadside Assistance is free for all inherent mechanical failures related to the rental vehicle.

What happens if my car battery is dead?

We maintain our vehicle mechanics and batteries regularly.  If the battery has died due a customer accident or error the customer is responsible to jumpstart the vehicle.  Please acquaint yourself with the vehicle’s headlight settings.  Some vehicles’ headlights do not automatically turn off.

What happens if my vehicle keys get lost or wet?

But what happens if the key fob gets wet, and the car won’t start anymore,  I lock my keys in the car, or I lose them?

Basically, what happens when your keys are a goner?  No worries!  In that case, you can simply pick up a replacement vehicle at our office during business hours at 59 Ho’okele St., Kahului, HI  96753.

Your credit card on file will be charged a key replacement cost of $300.  We are happy to pick you up, or send a trusted local taxi company to pick you up at your cost.  Your card on file will be charged for the cost of the taxi, or $100 for a Rent Maui employee to pick you up.  Please, surfers, don’t go in the ocean with the keys in your pocket! You will save yourself a headache.